OnRamp Pay FAQ

Find answers to commonly asked questions about OnRamp Pay's services, account setup, fees and troubleshooting.

What is OnRamp Pay?

OnRamp Pay is a cutting-edge financial technology company that specializes in providing seamless payment orchestration and multi-currency IBAN services. Our platform is designed to streamline and optimize payment processes for businesses of all sizes, offering a single integration point to access multiple global payment acquirers. With advanced features such as account updaters, network tokenization, and robust security measures, OnRamp Pay ensures efficient, secure, and compliant transaction management. Trust OnRamp Pay to enhance your financial operations and reduce your costs with our innovative and reliable solutions.

How do I sign up?

Signing up for OnRamp Pay is easy. Start by completing our simple online form. After submission, we may request additional information to ensure compliance with Know Your Business (KYB) regulations. Our team will be there to guide you through every step of the onboarding process. Once you're signed up, you'll receive our straightforward API integration documentation to get you started. We will also provide ongoing support to help you integrate our services and go live quickly and efficiently.

What are the fees?

OnRamp Pay offers extremely competitive and low-cost fees for both our payment orchestration service and multi-currency IBAN service. Our pricing is tailored to meet your specific needs and the features you require, ensuring you receive exceptional service at a cost-effective rate. For detailed pricing information and to find a solution that best fits your business, please contact our sales team for a personalized quote.

How to troubleshoot issues?

If you encounter any issues, our dedicated support team is here to help. You can contact us via email or through our support portal for prompt assistance. We also provide a comprehensive knowledge base and troubleshooting guides to help you resolve common issues quickly.

Can I integrate with other platforms?

Yes, OnRamp Pay is designed to seamlessly integrate with a wide range of platforms. Our robust API documentation and support team will guide you through the integration process, ensuring compatibility with your existing systems.

Simplify payments with OnRamp Pay

Experience seamless multi-currency accounts and efficient cross-border transactions with OnRamp Pay's Virtual Banking services.

Virtual Banking FAQ

Find answers to commonly asked questions about our virtual banking services.

How do I open an account?

Opening an account with OnRamp Pay is simple. Start by filling out our online application form. After submitting the form, we will reach out to you for any additional information needed to complete the Know Your Business (KYB) process. Our team will assist you through each step to ensure a smooth onboarding experience.

What documents are required?

To open an account, we typically require documents thatverify your business identity and ownership, such as government-issued identification, proof of address, and corporate documents like articles of incorporation. Our team will provide a detailed list based on your specificsituation during the onboarding process.

How can I manage my account?

You can easily manage your account through our user-friendly online dashboard. This dashboard allows you to view transactions, manage funds, update account information, and access various features. For any assistance, our support team is always available to help.

Can I make cross-border payments?

Yes, OnRamp Pay supports cross-border payments. Our multi-currency IBAN service allows you to send and receive payments in various currencies, making international transactions seamless and efficient.

Open Your Virtual Banking Account

Experience seamless cross-border payments and competitive FX rates with OnRamp Pay.

Payment Orchestration FAQ

Find answers to commonly asked questions about our payment orchestration services, integration processes and provider network.

What is payment orchestration?

Payment orchestration is a service that streamlines andmanages the entire payment process across multiple payment gateways andmethods. It provides a single integration point for businesses to accessvarious payment acquirers, optimizing transaction routing, improving successrates, and enhancing overall payment efficiency.

How does Payment Orchestration work?

Payment orchestration works by acting as an intermediarybetween your business and multiple payment gateways. Through a singleintegration with OnRamp Pay, you can access and manage a wide range of paymentmethods and acquirers. The orchestration platform intelligently routestransactions to the most suitable gateway based on factors like cost,performance, and geographic location, ensuring optimal transaction processing.

Why choose payment orchestration?

OnRamp Pay's payment orchestration offers several key benefits:
- Seamless integration with a multi-currency IBAN account, enabling you to manage global transactions effortlessly.
- Operational efficiency: Simplify your payment processes with a single integration to access all global payment acquirers.
- Advanced features: Gain immediate access to features like account updaters and network tokenization.
- Reduced management overhead: Minimize the need for a large payments team and let us handle the technical complexities.

How to integrate?

Integrating with OnRamp Pay is straightforward. Start by contacting our sales team for access to our API documentation. Our team will guide you through the integration process, ensuring a smooth and efficient setup. We provide comprehensive support to help you get up and running quickly.

Simplify payments with OnRamp Pay

Security FAQ

Find answers to commonly asked questions about our security measures, data protection policies, and compliance standards.

How is compliance ensured?

OnRamp Pay ensures compliance with all relevant financial regulations and standards. Our platform is designed to meet global regulatory requirements, including anti-money laundering (AML) and Know Your Customer (KYC) protocols. We continuously update our compliance measures to align with the latest legal and regulatory changes.

What security measures are in place?

OnRamp Pay employs advanced security measures, including encryption, tokenization, and continuous monitoring, to protect your financial data. Our platform complies with industry standards and regulations to ensure the highest level of security for your transactions.

How do you protect data?

OnRamp Pay prioritizes data security through advanced measures, including encryption, tokenization, and continuous monitoring. We adhere to industry standards and regulations such as PCI-DSS to protect your financial data and ensure secure transactions.

Can I trust OnRamp Pay?

Yes, you can trust OnRamp Pay. We are committed to providing a secure, reliable, and efficient payment orchestration service. Our advanced security measures, compliance protocols, and dedicated support team ensure that your payment processes are in safe hands. Join the many businesses that trust OnRamp Pay to streamline their payment operations and enhance their financial management.

Still have questions?

Contact our support team for assistance.